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E.ON Service Centers: 
Spatial Communication Multiplied by 80

E.ON is one of the leading energy suppliers in Germany — with a clear focus on innovative product and customer service. The company is positioned as both an energy and solution provider in the increasingly decentralized, ecological and digital world of energy.  Customers have many channels of communication open to them from classical written and telephone support to online live chat and a digital customer portal. But there's also numerous customer centers which — after the integration with innogy — were definitely in need of a rebrand. 

Which is where we came in. Our job was to deliver as general contractor — aligning everything to E.ON's corporate identity and design specifications. And time was not on our side — from the first enquiry mid-2020, there were just two months for project planning before the end goal: To turn E.ON's vision into reality by the end of the year. The aim was not just to create a new store design, but more than this, to bring the E.ON brand to life. Consistently! That’s 80 locations with a wide range of sizes, layouts, and building types all communicating the same brand message. 


So we got to work. Spaces and design had to match seamlessly. Construction, supervision and budgets needed to be coordinated. And the logistical challenge of building at multiple sites at the same time had to be mastered. With know-how and close collaboration with the customer, we were able to translate the potential of these touch points into living service centers. Walk into one of E.ON’s 80 new spaces and the effect is personal and familiar. Services are differentiated through subtle zoning.  And most importantly — there’s a strong E.ON atmosphere wafting through the air in all of them. 

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