E.ON Customer Experience Centre
With the brand strategy, "It's on us – to make new energy work", E.ON signals its transformation from a traditional energy provider into a trusted partner for integrated energy solutions. At its new Customer Experience Centre in Essen, innovation, digital technology, and personal consultation come together to create a holistic customer experience. The "E.ON Tiny Future Home" introduces a new concept that seamlessly combines information, interaction, and expert advice, building both trust and confidence while helping customers navigate the energy transition.
The E.ON Tiny Future Home is an immersive exhibition environment that guides visitors through the world of modern energy management in an engaging and intuitive way. Clearly structured spaces and dedicated thematic zones create a spatial journey centred on E.ON Home Comfort. RFID-enabled interactions allow visitors to activate content effortlessly, creating a tactile, hands-on experience that transforms information into discovery.
"The goal was to transform a conventional customer service centre into a place where the energy transition becomes tangible, accessible, and personally relevant. The exhibition brings together digital interaction and face-to-face consultation within a cohesive experiential environment. House-shaped portal frames and interlocking wall elements divide the space into distinct thematic areas, inviting visitors to explore the E.ON Home Comfort ecosystem through playful, interactive, and tactile experiences."
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- Projekt
- E.ON kundencenter
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- Location
- ESSEN
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- Category
- Shop
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- Photography
- LUKAS PALIK Fotografie